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# Who can fix your comments? Your journalists
- URL: https://onemanandhisblog.com/2014/01/journalists-engagement-comments/
- Published: 2014-01-20T11:34:15.000Z
- Updated: 2015-04-08T16:10:21.000Z
- Author: Adam Tinworth
- Tags: comments, community management, engagement, Journalism

What happens when [journalists interact with the comments section](http://www.journalism.co.uk/news/what-happens-when-journalists-interact-with-comments/s2/a555603/?ref=onemanandhisblog.com)?

> Over a study period of 70 days, the TV station reacted to comments on its Facebook page in one of three ways: a prominent political reporter interacted with commenters; the station, using a generic station logo, interacted; or no one interacted.
> 
> The results showed that when a reporter intervened in the comment section, the chance of an uncivil comment – defined as obscene language, name calling, stereotyping and exaggerated arguments – declined by 15 per cent compared to when no one did so.

I’ve been teaching this as best practice for years now – based on experience and anecdotal evidence collected from friends working in full-time community management. Nice to see some research starting to emerge that backs up that experience.