comments

Apr
06
Morning Conference: turn those damn comments off (now that you can)

Morning Conference: turn those damn comments off (now that you can)

I hate writing about Facebook. It squats obscenely at the heart of so much online communications like a digital Jabba
2 min read
Oct
09
The need for intelligent skepticism, proved through links

The need for intelligent skepticism, proved through links

Can you trust your commenters? Can you trust your transcription service? In the digital world, here be dragons…
4 min read
Mar
12
Naming and shaming is not a community management strategy

Naming and shaming is not a community management strategy

The Bristol Post named and shamed abusive commentators. But that was the easy option.
3 min read
Dec
20
Engaged Reading Digest: listening, killing comments and getting visual

Engaged Reading Digest: listening, killing comments and getting visual

Another round-up of interesting reading about journalism and audience engagement
5 min read
Jul
08
How The Correspondent plans to handle audience engagement

How The Correspondent plans to handle audience engagement

The Correspondent has revealed a little bit about how it's going to be run — and where its money is going.
1 min read
Jan
28
Publishing Tech round-up: the News Project and the Coral Project

Publishing Tech round-up: the News Project and the Coral Project

Some interesting new moves in the CMS space
1 min read
Feb
06
The Atlantic closes its comments - and makes them more important, too

The Atlantic closes its comments - and makes them more important, too

The Atlantic joins many other sites in turning off comments - but that doesn’t mean its abandoning reader commentary.
1 min read
Jun
23
The Washington Post is also using AI for comments

The Washington Post is also using AI for comments

Looks like the “AI for comments” trend is on the match: The Washington Post has launched ModBot, a software application
1 min read
Jun
23
The New York Times battles trolls with AI

The New York Times battles trolls with AI

I’ve spent a significant chunk of today reading about AI, for another writing project. That led me back to
2 min read
Nov
18
Comments: commit to them, or get out

Comments: commit to them, or get out

The Financial Times is using comments to engage in a constructive discussion around Brexit. Lilah Raptopoulos, community manager at the
1 min read