community management

Oct

09

The need for intelligent skepticism, proved through links

Can you trust your commenters? Can you trust your transcription service? In the digital world, here be dragons…

Oct 9, 2020

4 min read

Oct

02

Facebook launches new Groups tools, and Google spends lobbying money on journalism

Facebook does a good thing, and Google does something that merely looks nice. This is platform economy life.

Oct 2, 2020

5 min read

Jul

13

Newsletters: Rise of the Blogletter

Why today's newsletter actually take a lot from blogging and why The Economist is on Instagram: answered.

Jul 13, 2020

6 min read

Jul

08

How do we solve our online civility problem?

Jul 8, 2020

6 min read

Jul

03

Abuse, arrogant tech VCs and hypocrisy everywhere. It's time for the weekend, folks.

Jul 3, 2020

5 min read

Jun

24

Narcissism and toxic communities

Dispatches from the dark places of community management, where comics pros groom young women, and My Little Pony communities get infested with Nazis…

Jun 24, 2020

5 min read

Jun

22

Niches, networks and the secrets of TikTok revealed

Useful reading on the future of publishing, the secrets of TikTok and the growth of online community during the pandemic.

Jun 22, 2020

4 min read

Jun

03

Social & Digital lunchbreak: the engaging, managing & uplifting edition

Three helpful links (and a memorialisation of a failure) to help you find positivity in dark days…

Jun 3, 2020

3 min read

Jun

01

Engaged Reading Digest: the escalation of trolling to the global stage

If you were in any doubt that the fundamental tools of the online troll are now at play in global politics, the last week should have put paid to that.

Jun 1, 2020

5 min read

Mar

12

Naming and shaming is not a community management strategy

The Bristol Post named and shamed abusive commentators. But that was the easy option.

Mar 12, 2020

3 min read