community management

Oct
09
The need for intelligent skepticism, proved through links

The need for intelligent skepticism, proved through links

Can you trust your commenters? Can you trust your transcription service? In the digital world, here be dragons…
4 min read
Oct
02
Facebook launches new Groups tools, and Google spends lobbying money on journalism

Facebook launches new Groups tools, and Google spends lobbying money on journalism

Facebook does a good thing, and Google does something that merely looks nice. This is platform economy life.
5 min read
Jul
13
Newsletters: Rise of the Blogletter

Newsletters: Rise of the Blogletter

Why today's newsletter actually take a lot from blogging and why The Economist is on Instagram: answered.
6 min read
Jul
08
How do we solve our online civility problem?

How do we solve our online civility problem?

6 min read
Jul
03
Abuse, arrogant tech VCs and hypocrisy everywhere. It's time for the weekend, folks.

Abuse, arrogant tech VCs and hypocrisy everywhere. It's time for the weekend, folks.

5 min read
Jun
24
Narcissism and toxic communities

Narcissism and toxic communities

Dispatches from the dark places of community management, where comics pros groom young women, and My Little Pony communities get infested with Nazis…
5 min read
Jun
22
Niches, networks and the secrets of TikTok revealed

Niches, networks and the secrets of TikTok revealed

Useful reading on the future of publishing, the secrets of TikTok and the growth of online community during the pandemic.
4 min read
Jun
03
Social & Digital lunchbreak: the engaging, managing & uplifting edition

Social & Digital lunchbreak: the engaging, managing & uplifting edition

Three helpful links (and a memorialisation of a failure) to help you find positivity in dark days…
3 min read
Jun
01
Engaged Reading Digest: the escalation of trolling to the global stage

Engaged Reading Digest: the escalation of trolling to the global stage

If you were in any doubt that the fundamental tools of the online troll are now at play in global politics, the last week should have put paid to that.
5 min read
Mar
12
Naming and shaming is not a community management strategy

Naming and shaming is not a community management strategy

The Bristol Post named and shamed abusive commentators. But that was the easy option.
3 min read