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community management
A collection of 61 posts
Reddit and the problems of scale in large communities
Is there an optimum size for online communities? This analysis of Reddit suggests that there is.
How people silence each other on social networks
The interplay between harassment and silencing is one of networks ways that users effectively networks each other on social networks.
Twitter: why context collapse turns it into a battleground - and drives people away
The very structure of Twitter is creating the toxic atmosphere on there. Can it be fixed without completely reinventing itself?
The Atlantic closes its comments - and makes them more important, too
The Atlantic joins many other sites in turning off comments - but that doesn’t mean its abandoning reader commentary.
What Makes A Troll A Troll?
Research shows that two factors predict trolling behavior.
The Washington Post is also using AI for comments
Looks like the “AI for comments” trend is on the match: The Washington Post has launched ModBot, a software application that utilizes artificial intelligence to moderate comments. The proprietary technology uses machine learning to automatically filter comments that require human…
The New York Times battles trolls with AI
I’ve spent a significant chunk of today reading about AI, for another writing project. That led me back to a piece, about the New York Times harnessing AI system called Perspective to help with comment moderation: “What Moderator really…