customer service - One Man & His Blog

How to close an online service gracefully

The problem with today’s startup-centric web culture is that increasing numbers of services fail or get sold, and they close down, taking their content with them. DailyBooth was a hot site, particualry amongst teens and 20-somethings, a couple of years ago. It encouraged

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broadband

Silenced by BT

Apologies for the patchy posting around here – I’m now in my 11th day without broadband or phone service at home, thanks to BT. I reported the fault on Thursday 4th as soon as it happened. By the time I was back from Berlin

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aircraft

Back in print...

I'm writing for print again - thanks to Mary Kirby and APEX magazine

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coComment

coComment Issue Fixed: Thanks, Guys!

So, remember the issue with [coComment](http://www.cocomment.com/) and Movable Type we discovered yesterday? coComment have fixed it already.They picked up my issue [on Twitter](http://twitter.com/coComment/statuses/930516765), and were quickly responding in [the comments on my blog]

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cliff saran

Don't be rude about IBM

One of our blogging journalists has discovered that you shouldn’t be rude about IBM, unless you’re on very certain ground. The commenters have been taking Cliff to task over a blog post in which [he compained about IBM’s cusomer service…](http:

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conferences

getting online while away on business

Busy work day today. I’m off on a conference that took up the whole of this evening and will eat up pretty much all of tomorrow. And I’m looking forward to every minute of it. When did that happen? However, the really