customer service

Nov
21

How to close an online service gracefully

The problem with today’s startup-centric web culture is that increasing numbers of services fail or get sold, and they
1 min read
Oct
14

Silenced by BT

Apologies for the patchy posting around here – I’m now in my 11th day without broadband or phone service at
1 min read
Jul
02
Back in print...

Back in print...

I'm writing for print again - thanks to Mary Kirby and APEX magazine
1 min read
Sep
23

coComment Issue Fixed: Thanks, Guys!

So, remember the issue with [coComment](http://www.cocomment.com/) and Movable Type we discovered yesterday? coComment have fixed it
Feb
21

Don't be rude about IBM

One of our blogging journalists has discovered that you shouldn’t be rude about IBM, unless you’re on very
Oct
03

getting online while away on business

Busy work day today. I’m off on a conference that took up the whole of this evening and will
1 min read