customer service - One Man & His Blog

Nov

21

How to close an online service gracefully

The problem with today’s startup-centric web culture is that increasing numbers of services fail or get sold, and they

Nov 21, 2012

1 min read

Oct

14

Apologies for the patchy posting around here – I’m now in my 11th day without broadband or phone service at

Oct 14, 2012

1 min read

Jul

02

I'm writing for print again - thanks to Mary Kirby and APEX magazine

Jul 2, 2012

1 min read

Sep

23

So, remember the issue with [coComment](http://www.cocomment.com/) and Movable Type we discovered yesterday? coComment have fixed it

Sep 23, 2008

Feb

21

One of our blogging journalists has discovered that you shouldn’t be rude about IBM, unless you’re on very

Feb 21, 2008

Oct

03

Busy work day today. I’m off on a conference that took up the whole of this evening and will

Oct 3, 2006

1 min read