Audience Engagement = Audience Respect
When they complain, we should feel some obligation to explain — even if that goes against the grain of the way we have always operated.
Let's talk about trust in journalism
All the indicators are pointing at one thing: trust in journalism is in catastrophic decline. 2021 has to be the year where we reverse that.
Countering the understanding gap about what journalism is
Can we rebuild trust in news without helping people understand what journalism is?
By ignoring gaming, mainstream journalism is eroding trust with younger people
Are we making a terrible mistake by ignoring games in mainstream journalism?
Building trust in news through transparency
Ipsita Agarwal, writing back in the summer: There is perhaps a concept to be experimented with where a news publisher
Google's trust deficit
Mark Wilson, summing up his thoughts on last week’s Digital Surrey Google Maps talk: Unfortunately, there are many who
The media: under occupation
Laurie Penny: As more and more ordinary men, women and children without degrees in journalism acquire the skills and technology