audience engagement
Journalism needs members, not readers Paid Members Public
Members and subscribers are not the same thing. We're at a moment of inflection in journalism, and understanding the difference might be crucial.
On engagement metrics and Facebook malignancy Paid Members Public
Today's thesis: engagement metrics are unfairly maligned, but Facebook deserves every piece of criticism thrown at it.
Engagement in an age of declining press freedom Paid Members Public
Attacks on the independence of the press are underway in the UK and the US. Twitter is stripping context from thoughtful debates. The only antidote is thoughtful engagement work.