content moderation
Coronavirus: the social media moderation problem explained
As the social platforms empty their offices of staff, content moderation is taking a serious hit. Here's why.
Facebook
Coronavirus: Facebook is becoming an unreliable source of traffic
As content moderators are sent home, AI tools are taking over their content policing job - and getting it wrong.
X (Twitter)
Twitter’s role in a time of global pandemic
There's a backlash growing against Twitter, fuelled by the pandemic.
journalism resources
Reporting on COVID-19
Nobody needs my opinion on the coronavirus, so I'm compiling a guide to useful resources instead.
community management
Naming and shaming is not a community management strategy
The Bristol Post named and shamed abusive commentators. But that was the easy option.
business models
Life after newsprint can be rosy - as The Independent shows
How is The Indy doing in its post-print existence? Rather well, it turns out…
engaged reading digest
Engaged Reading Digest: the "news you can use" edition
A small shift in format. This is a small number of "news you can use" links.
engaged reading digest
Engaged Reading Digest: 17th Birthday Edition
This blog may by 17 years old, but that's no excuse for stopping the links coming!