community management
As social platforms decline, publishers have an opportunity Paid Members Public
As the dominant social platforms change, and pivot away from being networks to media destinations, publishers could step into the gap they leave.
Folks, we need to talk Paid Members Public
The last decade has been a vast experiment proving that great conversations need simple, clear rules. Let's start applying that lesson.
The Times tames trolls with the power of naming Paid Members Public
The results of The Times’s experiment in enforcing real names in comments look promising, and the EU starts looking warily at TikTok.
Substack buys in community management expertise Paid Members Public
The VC-backed newsletter firm has acquired community management consultants People & Company
The need for intelligent skepticism, proved through links Paid Members Public
Can you trust your commenters? Can you trust your transcription service? In the digital world, here be dragons…
Facebook launches new Groups tools, and Google spends lobbying money on journalism Paid Members Public
Facebook does a good thing, and Google does something that merely looks nice. This is platform economy life.
Newsletters: Rise of the Blogletter Paid Members Public
Why today's newsletter actually take a lot from blogging and why The Economist is on Instagram: answered.
Readers Write: on comment toxicity and TikTok arguments Paid Members Public
The important figures The Times omitted, evidence of real name toxicity and more feedback from readers