Morning Conference: turn those damn comments off (now that you can) Paid Members Public
I hate writing about Facebook. It squats obscenely at the heart of so much online communications like a digital Jabba the Hutt, slobbering and growing fat on the misery of others. Sadly, though, as long as it remains important in gathering traffic and attention, we're going to have
The need for intelligent skepticism, proved through links Paid Members Public
Can you trust your commenters? Can you trust your transcription service? In the digital world, here be dragons…
Naming and shaming is not a community management strategy Paid Members Public
The Bristol Post named and shamed abusive commentators. But that was the easy option.
Engaged Reading Digest: listening, killing comments and getting visual Paid Members Public
Another round-up of interesting reading about journalism and audience engagement
How The Correspondent plans to handle audience engagement Paid Members Public
The Correspondent has revealed a little bit about how it's going to be run — and where its money is going.