community management
Collapsing Context Collapse Paid Members Public
Mass scale social platforms were wildly profitable — but also terrible social environments for most people. We need more context in our communities.
By-catch from the attention trawlers Paid Members Public
While the MailOnline puts out vast nets of attention, the Telegraph is making audio agile. And what can we learn from dead podcasts?
As social platforms decline, publishers have an opportunity Paid Members Public
As the dominant social platforms change, and pivot away from being networks to media destinations, publishers could step into the gap they leave.
Folks, we need to talk Paid Members Public
The last decade has been a vast experiment proving that great conversations need simple, clear rules. Let's start applying that lesson.
The Times tames trolls with the power of naming Paid Members Public
The results of The Times’s experiment in enforcing real names in comments look promising, and the EU starts looking warily at TikTok.
Substack buys in community management expertise Paid Members Public
The VC-backed newsletter firm has acquired community management consultants People & Company
The need for intelligent skepticism, proved through links Paid Members Public
Can you trust your commenters? Can you trust your transcription service? In the digital world, here be dragons…
Readers Write: on comment toxicity and TikTok arguments Paid Members Public
The important figures The Times omitted, evidence of real name toxicity and more feedback from readers