Lewisham Council Online Services: Rubbish

Adam Tinworth
Adam Tinworth

Lewisham Council Website detailA few weeks back, I made a throwaway comment about a problem with Lewisham Council’s website. Andrew Brown was able to point out that my swipe was outdated, and more power to him for doing so. Or, at least, the same power, as he’s standing for re-election

However, I have another gripe with the council that he won’t be able to sweep away so easily. Seven working days ago, I went to the council website to find some contact details for a particular department. I saw that they had both a phone number and an e-mail. By way of experiment, I sent an e-mail. In the fortnight (seven working days, allowing for Easter) since, I have yet to receive a reply, or even an acknowledgement of my e-mail.

If we get to 10 days, I’ll be sending off a follow-up. It’ll be interested to see if that gets a response�

I’ll keep you informed as we go.

Technorati Tags: egovernment, council, lewisham, politics

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Adam is a lecturer, trainer and writer. He's been a blogger for over 20 years, and a journalist for more than 30. He lectures on audience strategy and engagement at City, University of London.