As part of a post looking at predictions for 2009, Ross Mayfield of enetrprise wiki provider SocialText presents som interesting figures about making social software projects successful:

> Line of Business implementations not only experience growth, but greater success. According to this year’s [McKinsey survey on Building the Web 2.0 Enterprise](http://www.mckinseyquarterly.com/Information_Technology/Management/Building_the_Web_20_Enterprise_McKinsey_Global_Survey_2174?gp=1), IT-driven implementations had 60% user dissatisfaction, whereas LoB-driven had 74% satisfaction.  Part of this is vendor selection, but [LoB implementations](http://www.socialtext.com/solutions/) have greater engagement and adoption.  I believe the best approach is to partner LoB with IT, what I once called [middlespace](http://many.corante.com/archives/2004/10/27/middlespace.php), for the benefits of top down and bottom up adoption.

However, at least one group is finding that wikis are slow to catch on internally