As part of a post looking at predictions for 2009, Ross Mayfield of enetrprise wiki provider SocialText presents som interesting figures about making social software projects successful:

> Line of Business implementations not only experience growth, but greater success. According to this year’s [McKinsey survey on Building the Web 2.0 Enterprise](, IT-driven implementations had 60% user dissatisfaction, whereas LoB-driven had 74% satisfaction.  Part of this is vendor selection, but [LoB implementations]( have greater engagement and adoption.  I believe the best approach is to partner LoB with IT, what I once called [middlespace](, for the benefits of top down and bottom up adoption.

However, at least one group is finding that wikis are slow to catch on internally