customer service
How to close an online service gracefully Paid Members Public
[https://i0.wp.com/www.onemanandhisblog.com/content/images/2012/11/4de67896376bbfaa8b3e4adbe6850c31.jpg] The problem with today’s startup-centric web culture is that increasing numbers of services fail or get sold, and they close down, taking their content with them. DailyBooth [http://dailybooth.com/dashboard] was a hot site, particualry
Silenced by BT Paid Members Public
Apologies for the patchy posting around here – I’m now in my 11th day without broadband or phone service at home, thanks to BT. I reported the fault on Thursday 4th as soon as it happened. By the time I was back from Berlin on the 10th – exactly nothing had
Back in print... Paid Members Public
I'm writing for print again - thanks to Mary Kirby and APEX magazine
Don't be rude about IBM Paid Members Public
One of our blogging journalists has discovered that you shouldn’t be rude about IBM, unless you’re on very certain ground. The commenters have been taking Cliff to task over a blog post in which [he compained about IBM’s cusomer service…](http://www.computerweekly.com/blogs/IT-FUD-blog/2008/
getting online while away on business Paid Members Public
Busy work day today. I’m off on a conference that took up the whole of this evening and will eat up pretty much all of tomorrow. And I’m looking forward to every minute of it. When did that happen? However, the really cool thing is that both the
coComment Issue Fixed: Thanks, Guys! Paid Members Public
So, remember the issue with [coComment](http://www.cocomment.com/) and Movable Type we discovered yesterday? coComment have fixed it already.They picked up my issue [on Twitter](http://twitter.com/coComment/statuses/930516765), and were quickly responding in [the comments on my blog](http://www.onemanandhisblog.com/archives/2008/