Afternoon Coffee Reading
Tech companies want AI search — but is it sustainable? Plus, the rise of WhatsApp audience engagement.
The blind AI-ification of search
The tech world has decided that the web search we know today should be replaced by information search, where answers are delivered by AI. That AI derives the information from content published on the web, which it ingests into its models, before summarising and collating it into an answer. And many of those publishers rely on search traffic to keep publishing the information the AI learns from.
Ergo, AI search will kill what it needs to sustain it.
Right now, as this WIRED article highlights, the tech companies' approach to solving this dilemma involves throwing money at the largest publishers, then sticking their head in the sand, and hoping for the best.
And that's before we even start examining if users actually want to trust AI search…
A good example: Perplexity gets caught ignoring instructions not to use sites for training, and is accused of plagiarism, so… it throws some money at publishers.
Reaching users on the new social media
There's plenty of evidence that users are retreating from global-scale social networks, and using small, community-based groups instead. Many people experienced this during the pandemic, with neighbourhood groups springing up. In my own life, the parents of my elder daughter's primary school class initially gathered in a Facebook group. The parents of my younger daughter’s class? WhatsApp all the way.
For all Reach's problems, one area they have been leading in is adapting to this new reality by using WhatsApp in their work. There's plenty more work to be done in this space — but this is a useful starting point.
Useful Stuff
Some practical tools or advice for your work
Search public domain images
A great tool, if US-centric, for finding public domain works:
Identifying weapons in social media footage
It's an indictment of the state of the world that an article like this is widely useful. But that is the world we live in, and it is…
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