community management
Twitter sanitises @replies for verified users Paid Members Public
Talking of services with two tiers of users, Twitter is making life nicer for its elite “verified” users: > Quality filter allows verified users to hide tweets in notifications containing threats, offensive or abusive language, duplicate content or that are sent from suspicious accounts, similar to the old “filtered” option
Content, communities and the commercial property business Paid Members Public
Once, long ago, when the world was dark, and I was stuck living in Lewisham, I was features editor of a magazine called Estates Gazette. We wrote about the world of commercial property, and one of the things I did was commission expert comment, including some features about property marketing
Who can fix your comments? Your journalists Paid Members Public
What happens when journalists interact with the comments section [http://www.journalism.co.uk/news/what-happens-when-journalists-interact-with-comments/s2/a555603/] ? > Over a study period of 70 days, the TV station reacted to comments on its Facebook page in one of three ways: a prominent political reporter interacted with commenters; the station,
How to screw-up a publisher community Paid Members Public
Ouch [http://www.feverbee.com/2013/11/speed-and-pivots.html]: > The organizations that have the idea for a community, spend weeks selecting a platform, months developing it, and a year before they invite anyone to participate, tend to struggle…a lot. Typically they splutter along for six months before being
Why "real names" commenting isn't a panacea Paid Members Public
Cory Doctorow explores the disaster that YouTube’s switch to Google+ commenting [http://boingboing.net/2013/11/13/vi-hart-cramming-g-into-yout.html] has been: > The promise of G+ in the beginning was that making people use their real names would incentivize them to behave themselves. It’s abundantly clear now that
Maslow's Hierarchy of Bunkum Paid Members Public
Don't believe the cod-scientific management nonsense.
Social media editors: condition terminal Paid Members Public
The social media editor is dead [http://www.buzzfeed.com/robf4/the-rise-and-fall-of-the-social-media-editor]: > The fracas has left veterans of the social web feeling both vindicated and a little bemused. On the one hand, social media has become so central to a newsroom’s mission that dedicated functionaries may be obsolete.
Commenting life behind the paywall Paid Members Public
Douglas Boulton [http://dougbolton.co.uk], one of this academic year’s crop of Interactive Journalism students at City, has just finished a couple of weeks as Ben Whitelaw’s personal coffee tabledoing shifts on The Times‘s community desk [http://www.interhacktives.com/2014/12/31/how-to-comment-online-without-being-a-jerk/] , and he’