Commenting life behind the paywall

Adam Tinworth
Adam Tinworth

Douglas Boulton, one of this academic year’s crop of Interactive Journalism students at City, has just finished a couple of weeks as Ben Whitelaw’s personal coffee tabledoing shifts on The Times‘s community desk, and he’s shared his experiences:

I’m well aware of the bile that comments sections online are often dripping with, and honestly I was expecting my two weeks of moderating to be a fairly harrowing experience. Fortunately, you guys are alright, really. I don’t know if it’s something to do with the fact that The Times is a paywalled site, but by and large, 95% of you are respectful, rule-abiding, and most importantly, interesting in what you comment.

Not quite what I expected, either. One of the interesting things about The Times right now is that it’s one of the biggest experiments in building community behind a paywall, and that leads to some interesting side-effects. Maybe people won’t pay for the privilege of being arseholes online?

So please, when I give you a warning because you’ve libelled someone with your comment, relax for a minute and think of me sitting in a lonely office half way through a nightshift and a bit sweaty from my fifth cup of coffee, before you send me a furious email in which you call me a “jumped-up little c***.” Cheers.

Well, OK, apparently some of them will…

commenterscommentscommunity managementnational newspaperspaywallsThe Times

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Adam is a lecturer, trainer and writer. He's been a blogger for over 20 years, and a journalist for more than 30. He lectures on audience strategy and engagement at City, University of London.

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