community management
Zetland: journalism as (profitable) community service Paid Members Public
Another set of liveblogged notes from Digital Media Europe 2017. Typos, inaccuracy and howling crimes against grammar and syntax probable. Lea Korsgaard, Editor-in-Chief, Zetland, Denmark Do you create a community to monetise it? No. You create a community to serve it. If you are to build community, you need to
Zeit Online: hunting the millennial online – and offline. Paid Members Public
I’m at WAN-IFRA’s Digital Media Europe conference [https://events.wan-ifra.org/events/digital-media-europe-2017] in Copenhagen for the next few days. This is the first of my liveblogged session notes from the event. Christian Röpke, CEO, ZEIT ONLINE Die Zeit [http://www.zeit.de/index] has a 500,000
Comments: commit to them, or get out Paid Members Public
The Financial Times is using comments to engage in a constructive discussion around Brexit [https://www.journalism.co.uk/news/how-the-ft-uses-comments-and-reader-call-outs-to-engage-with-the-audience/s2/a692625/] . Lilah Raptopoulos, community manager at the FT.: > “Creating a hub where it was clear that we were asking and listening really improved the quality of the
Video: Men read harassing tweets to female journalists' faces Paid Members Public
This is uncomfortable viewing. Men – volunteers – read out nasty and harassing tweets targeted at female sports journalist – to those journalists. It starts off much lighter than it becomes later on. And then the guys get really uncomfortable with what they have to read out.An interesting way of showing the
The main lesson of Boaty McBoatface Paid Members Public
The main lesson of Boaty McBoatface [http://radar.oreilly.com/2016/04/four-short-links-25-april-2016.html] Nat Torkington: > […] you want opinions, but you also want committed opinions. Your poll/survey/vote will erect (or fail to erect) barriers to participation, and those barriers represent a measure of commitment. No barriers = lots
Fighting trolling with academic rigour Paid Members Public
Trolling – hostile, provocative anti-social behaviour – is one of the biggest challenges to any large-scale online community – and that includes comment sections on mainstream publications. The problem is far, far bigger in the online gaming world, though. And one of the biggest games in the eSports sector – League of Legends [http:
Twitter got seedy Paid Members Public
Twitter’s fundamental problem is that it has got seedy [http://nymag.com/following/2016/03/julieanne-smolinski-quitting-twitter.html] Julieanne Smolinski: > Twitter is like a beloved public park that used to be nice, but now has a rusty jungle gym, dozens of of really persistent masturbators, and a nighttime bat
The New York Times battles trolls with AI Paid Members Public
I’ve spent a significant chunk of today reading about AI, for another writing project. That led me back to a piece, about the New York Times harnessing AI [https://www.recode.net/2017/6/13/15789178/new-york-times-expanding-comments-artificial-intelligence-google] system called Perspective to help with comment moderation: > “What Moderator really